K&H retail e-bank - K&H bank and insurance (2024)

• request, activate a bank card

• open a savings account, manage savings, monitor your savings goals, transact with securities

• request

• manage or block identification devices (mobile token)

• mobile phone top-up

• apply for insurance or report a claim

You can apply for K&H e-bank at any of our branches if you already have a K&H myID necessary for accessing electronic services.

You can access K&H e-bank with the identification method of your choice. When signing your e-bank contract, select whether you wish to be identified by mobile token ortext message.

use with mobile token

The mobile token built into the K&H mobilbank application lets you log in to e-bank and sign transactions with high security yet simply and fast, using just your smartphone and no keyboard. To log in, take a picture of the coloured code displayed in the e-bank screen and then snap the QR code to sign the transaction, after which you will need to confirm the transaction with your mPIN code in the mobilbank application (or use a Touch ID if you have the right device).

use with a text message

All you will need for logging in and confirming transactions is your mobile phone. The primary password received by text message when you log in and the secondary password received when you are about to confirm a transaction will ensure security.

In case of foreign phone number registration contact your phone service provider for identification protocol of SIM card replacement. Please note that if the provider do not use strong enough authentication (strong authentication eg.: personal authentication, electronic signature) the risk of phising increases.

• for your own security, please protect your computer with a firewall and antivirus software, which you should update regularly

• make sure that unauthorised persons cannot access your IDs and password

• when you have finished using the e-bank, use the log off button instead of merely closing your browser

• if you can, avoid using the e-bank on a public network or a shared computer

• in case of foreign phone number registration contact your phone service provider for identification protocol of SIM card replacement. Please note that if the provider do not use strong enough authentication (strong authentication eg.: personal authentication, electronic signature) the risk of phising increases.

• read more about safe and secure use here

• those who prefer managing their bank accounts, bank cards and savings conveniently and simply on-line

• those who wish to pay their utility bills on-line

• those who care about favourable pricing, as they can submit transactions in K&H e-bank for lower charges than in a bank branch

The K&H myID is your unique ID for accessing electronic services.

You will need it when you use K&H e-bank or K&H mobilbank and, for certain transactions, the K&H TeleCenter. You will receive your K&H myID and the associated e-PIN code in our branch when you sign your contract for electronic services.

No matter which services you plan to use, you will need only one K&H myID. If you wish to add a new electronic service to one you already use, you will need your K&H myID to do so, which is why we recommend that you always keep it at hand when you transact with the bank.

You will find your K&H myID in your account statement. A K&H myID and the e-PIN code may only be replaced in our branches. If you need to do so, please visit any of our branches to request a new one free of charge.

first login to K&H e-bank with a mobile token

To log in with a mobile token, you will need to download (from App Store orGoogle Play) and activate the K&H mobilbank application. If you have not yet activated your mobilbank application, you will need to activate the mobile token, which you can do with a few clicks on your smartphone connected to the internet.

To log in to the e-bank with your mobile token built into your activated mobilbank application, you need to select the “e-bank log in” function in the mobilbank login screen. At the same time, select the “log in with mobile token” menu item in the e-bank log in screen on the your computer, then snap with your phone the coloured code displayed in the screen. You will need to confirm the login with the mPIN code of your mobile phone or with the TouchID if you use an iPhone.

first login with a text message

When you want to use K&H e-bank for the first time, use your K&H myID and the ePIN code you selected in the branch. Then you can choose any user name and password to use the second time you log in.

You can use K&H e-bank with your choice of identification method: text messageor mobile token.

daily limits for identification devices

If you wish to use a mobile token, all you need to do is select the “e-bank login” function in the K&H mobilbank application.

In case of foreign phone number registration contact your phone service provider for identification protocol of SIM card replacement. Please note that if the provider do not use strong enough authentication (strong authentication eg.: personal authentication, electronic signature) the risk of phising increases.

You can cancel a mobile token under “settings” in K&H mobilbank, in the “settings/manage identification devices” in K&H e-bank, or you can call theK&H TeleCenter to request cancellation. Once you have cancelled your mobile token, you will not be able to access the K&H mobilbank functions requiring a login and you will not be able to log in to the e-bank and sign transactions there.

You can activate a new mobile tokenin “settings” in K&H e-bank. If you wish to use your mobile token on a new phone, then download the K&H mobilbank application and activate it on your phone

You will find all the main K&H e-bank functions in the K&H mobilbank application, so that you can manage your urgent day-to-day finances just by using your smartphone.