Nature's Treatment of Illinois - Milan (Medical & Recreational) Customer Reviews from Leafly (2024)

please explain to me how it's cheaper to buy a cresco half as a medical patient from the Galesburg rec store then it is at this medical locations? this makes no sense. NTI Milan is a joke.

Great staff. Very helpful and easy to talk to. They take the time to get to know you and help you get the best thing for your condition.

Insane prices, some rude and unprofessional workers, (their security guard decided to just take and lose my ID when he had no business even taking it to begin with) budtenders who know almost nothing about what they're selling and can't even be bothered to use online resources like Leafly or Allbud to have some info on products, many 1/8ths didn't even weigh 3.5 grams at 20 fvcking dollars a gram, multiple brands that are not even medical grade quality flower, (sh*tty taste, almost zero effects, etc) many pre-rolls that were just straight up unusable, easily the worst dispensary in IL. NTI is probably the most professional looking but least professionally acting company I've come across. I only shop there when I have no other choice.

I am a new medical cannabis user and have been to this dispensary three times. Every time I visit, I always learn so many new things about medical cannabis and it's uses. My first visit, I came home with a folder of information because the budtender could tell that I really wanted to expand my knowledge. So far, I have benefited greatly from medical cannabis. The products that NTI carry are absolutely amazing and packaged so it's easy to understand. Being on several different medications for fibromyalgia, finding NTI and their knowledgeable staff has been a godsend.

Don't buy anything here ! There quality control is s**t ! I got a $95 dollar concentrate and it was spilled all over the sides and the cap which I wouldn't have a problem with if they would have made it right. But instead they offer me a couple "rewards stickers" shows how much u guys care about ur customers. Don't go here

Professional, knowledgeable, accommodating and caring staff. Extremely satisfied with NTI!

WAY over priced compared to other dispensaries! Bud and pre rolls especially

very friendly staff. they have been an excellent resource for helping out friends and family as well as myself. they really take care of their patients. I wouldn't switch dispensaries even if another one opened

I am absolutely grateful for NTI's wonderful staff and the existence of this dispensary. Being in chronic pain from cancer treatment: radiation nerve damage & two surgeries finally after 9 years of opiates I got my med cannabis card a 1 1/2yrs ago i was able to stop all opiates cannabis manages my pain totally Thankful for all the help and caring from the staff I have received!

Great staff who get to know their patients by name. Great selection of new products in stock with new strains coming in all the time. Hopefully the prices will continue to go down. NTI does have a loyalty program of $50 credit for every $1000 spent. But that is the only discount offered I'm aware of (10/17). Other than that, it is a great place to shop. I am usually in and out of the building door within 5-7.

First off, my budtender “Tammy”, was Amazing! She was overly helpful, knowledgeable & genuinely cares! Now, the business itself has no clue or is running on a wing & a prayer! Every employee has a different answer, sometimes they’ll allow returns on faulty products sometimes not! Some employees blame the state while others blame Cultivators or Ownership. When products are faulty, if they do replace it, they take out your grams of weight again (so you consume say 3gm of oil total, they take 6gm of your available weight). Double DippingI was actually told to heat up cartridge to get it working or to break it apart and try to extract it myself- What?!It’s mind blowing that they will not allow you to see, touch/tong or smell medicine. The majority of available strains are listed with NO descriptions & most say they have no clue about them- the tenders tell me the Cultivators don’t supply that info (Crap shoot on medicinal qualities without knowledge). My online account menu is never accurate with availability, the menu in the waiting room is not accurate & when you get to the back they have to run to stock room to check. Always out of Strains or they just don’t reappear ever again, of course when you “finally” find a strain that works!! No ATM - the result of that is very embarrassing at check out as you find yourself removing or changing your order, running to the bank and coming back because your order is all different now! The flower is up to $45 to $65 an 1/8 now. (IL. Going Rec. 01/01/20)Almost always standing around waiting inside & outside (people complaining, moaning in pain & going out to their cars to wait.No hardware or software to take orders on or check stock availability when in back consulting -Frustrating!Very hard to communicate with budtenders behind double bulletproof glass. (Loud environment for professionalism)This is only some issues I have encountered. Being a small business owner and having 30 years in sales, management & many other Corp roles, I’m stunned that these simple business practices are not in place, overseen or even addressed in 3 years now. Especially when the ownership has the largest beer & cola businesses in our town.Everyone waiting for competition is the word- JS.

This was my first visit to nti, I was very pleased with the staff and knowledge they have, the way the staff was from the moment you walk in to sitting down with a bud tender. He was very compassionate and broke everything thing down for me and even gave me suggestions to try next time I go in. Answered all my questions. This Dispensery is awesome and I would recommend it to everyone, it’s an hr drive for me but so worth it. I’m on disability and they were really helpful.

Quality is not great for charging 5x what Colorado does. Once other options become available your greed with cost you in the long run. But the kicker was the terrible customer service, dude I can go anywhere and get weed, it’s like you want to fail.

I've been a patient here for about four years and everything has gone downhill since they built the rec side next to medical. Then, took over medical's entire area. Went from workers who knew what they were talking about, to new faces every week. Not to mention the menu consistently sucks. I guess they only order once a month? It's obvious they don't care about medical patients anymore.

Very expensive over priced compared to other recreational states not a good selection on preroll pk rso was over priced

The couple times I called in for legitimate questions, The guy who answered the phone was quick to reply with snide comments. This is the worst dispensary I have been to mainly because of their lack of being able to process people efficiently. There is almost always a line out the door and super long wait times. You'd think that they could have it figured out by now but they haven't and that just makes me think they don't care like the DMV. Other dispensaries don't have a line out front the entire day. It's not because of volume, but because of inefficient process.

Sales floor environment is much like going to see a family member in jail or prison. Not very inviting. Online Menus are never up to date. Would not recommend to my worst friend.

4/20 deals conisisted of five dollar off eighths... medical users it’s a fairly reasonable place. Rec users your better off to drive to Galesburg or canton and save a nice chunk of change

As a medical patient go anywhere else. Since they opened rec here they’ve pushed medical off to side as much as they could. Even the prices for medical here is jacked up as far as they can go. Just glad we can go to other dispensaries without the paperwork now.

The store is fine but I feel like the quality control is all over the place. I got some flower here from ozone and when I opened it it was not dried fully and moist adding water weight. I'm paying premiums to shop at this dispensary with how overpriced weed is in illinois over other states and it should reflect in the quality.

What an absolute joke of a dispensary for med patients. It’s a real shame too, because they started as med only, but there are obviously so many more rec customers they have completely abandoned their med patients. Apparently they removed online ordering for med, and all the cheapest oils for med only patients have been replaced by lower quality brands. Why did you do this? Obviously don’t want my business, have started going to another med-friendly dispensary and am getting 10x better service with way better product availability. Avoid avoid this place if you are med (rec too if you care about customer service).

I brought my therapy dog with me because that’s what you do with a therapy dog. I had a long drive and it was 70 degrees when we left. I admit I didn’t account for how much the temp would rise on the drive, but I wasn’t really worried about leaving my dog in the car because I’m never inside NTI for longer than a few minutes because of their waitlist system. It was a two hour wait, so we went to the dog park after we got into Milan and then just drove around waiting for the text telling me it was my turn to come in. When I did receive my message, I was surprised to see a line outside. Isn’t the waitlist to prevent a line? I didn’t know they’re dog friendly so I parked my car with my back end in the shade and left the windows down. Again, I’ve never been in there longer than a few minutes and didn’t know they’re dog friendly.Even though they were “ready” for me, I waited in line for about 15-20 minutes - maybe the amount of time if not longer that I would typically spend inside.I get almost to the front when the security dude asks me if I am the one with the silver car with a dog in it. I verified the car is mine and he started explaining how it’s against company policy for them to allow animals to be left in a car when the temp is above 68 degrees. Wow. You know, a better way to go about that would be to say “well go get your dog! We’re animal friendly!” Instead, he inadvertently announced to all were listening - which is everyone BTW because he’s who announces when they get to go inside - that what I was doing was animal abuse and I either needed to go get him, because they are, in fact, dog friendly, or leave. First of all, I respect that they respect animals, but I sincerely didn’t know 68 degrees was the highest temp a dog can be left in the car with the windows down and in the shade before it’s no longer safe, comfortable for my babe, or acceptable. Walking back to my car, I began to cry a little because I didn’t realize I may have unintentionally been hurting my dog when he saved me every day for the last ten years. I was embarrassed - humiliated, actually. I wasn’t prepared for the situation, but we had driven quite a distance to get there and I didn’t want leave empty handed. I didn’t have a leash but I had his seatbelt, so I used it as an incredibly short leash. My dog is very old by the way, and deaf. Directing him to do anything anymore is a lost cause. Half the time he doesn’t seem to know where he is in our own home. Because of this, he was trying to wander off a very short “leash” but it looked more like I was dragging my poor dog around making him choke, which certainly doesn’t make me look any less like an animal abuser. The security guard let me come back to the front of the line but made sure to point out I was holding my makeshift leash wrong and there are better ways to do it. I just can’t do anything right, can I?The whole visit went really poorly. I suggested to the dude perhaps he could be a little more discreet if that scenario should arise again because I was truly unaware that it was too warm outside and it was incredibly hard to come back in there after being humiliated. He looked at me as if he felt pity for me, and then continued about his business without saying a word. Then I got in line and stood with a group of people who only know me as a woman who leaves dogs in hot cars.It’s over right? Wrong. The rest is just a bummer. I want something to help calm my anxiety and help me sleep. The cannabis connoisseur I got didn’t ask me what I was looking for or offer assistance in any way. I go to them and am willing to pay for their knowledge. Since my last visit, they’ve installed tablets you scroll through instead of giving you a paper menu to look through. The paper menus had minimal info, and the person assisting you has to know and explain bit about the ones you inquire about, and they’re generally really helpful. I didn’t understand anything I was reading on the tablet. I told her I thought was looking for an indica so she set the search parameters to only show indica strains, but she didn’t elaborate on any of them. When I asked if she could clarify a bit more about them, she agreed, but the only thing she said about any of them were that they taste really good. That’s…not really important to me. I could feel myself becoming less of a pleasant person by the second, so picked something random because I really wanted to get out of there. The employee was delighted to let me go in blind. I also want to mention I own a pretty high tech scale and I have never purchased a 3.5 jar of flower from them that actually weighed 3.5. It’s usually 3 flat. As I said, I go to them for their knowledge, which has now apparently been replaced by a tablet. I certainly don’t go for their good prices or value.On a positive note, the woman working the check in counter and letting people on the sales floor was super friendly.

The line is always so long! Can there be a separate line for people who order ahead of time?

Great but would you please keep your menu up to date 🤗